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Ricardo Ornelas Luna's Avatar

Ricardo Ornelas Luna

Joined Feb 06, 2025

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Last activity Feb 06, 2025

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Latest activity by Ricardo Ornelas Luna

Ricardo Ornelas Luna commented,

CommentReporting for Talk

Hello Zendesk! Is there a way to know which calls are in queue? Knowing, for example the ticket details before that calls is picked up by somebody. With 22 groups, I am not able , at least practically to see which type of interactions are on queue. In order to make real time decisions, it would be extremely practical to drill into this data, click on it, and know the details of that calls in the queue.  Thank you in advance

View comment · Posted Feb 06, 2025 · Ricardo Ornelas Luna

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