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Danny H

Joined Sep 24, 2024

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Last activity Sep 24, 2024

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Danny H commented,

CommentTicket automation and collaboration

If I click on an email in the ticket and select “Forward via Email” the formatting of the attached email is preserved, but if i use a macro to copy in the dynamic field {{ticket.description}} (or similar), it breaks the formatting. is there a way to still use a macro but keep the formatting of the email when copied into a side conversation? i want to use it to send for example tables and they become unreadable.

View comment · Posted Sep 24, 2024 · Danny H

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