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Scott Bartlett

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Latest activity by Scott Bartlett
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    Scott Bartlett commented,

    Thanks for the reply. Since I have not upgraded yet tickets are still being created upon completion of a chat. But according to the article everyone will be force upgraded in May. I'm just trying t...

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    Scott Bartlett commented,

    Will we have the ability to choose whether the ticket is created before or after the chat? It would be nice to have that setting. Our agents are doing 3-4 chats at a time and have tickets pop up at...