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Peter Cimring

Joined Jun 21, 2024

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Last activity Jan 22, 2025

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Latest activity by Peter Cimring

Peter Cimring created a post,

Post Developer - Zendesk APIs

Hi

How do I go about redirecting a given page to an ‘external’ website (not under Zendesk)?

Thanks!

Example:

https://help.mydomain.com/hc/en-us/articles/17311847510295 => https://developers.example.com/pixel/docs/add-a-pixel-using-custom-html

Edited Jan 22, 2025 · Peter Cimring

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Peter Cimring commented,

CommentSEO and help center search

Hi

Can anyone advise how we could redirect a URL in Zendesk Guide to a page on an external site? (We have certain pages that now live elsewhere.)

We are looking to implement a 301 Redirect (not a JS-based flow).

Thanks!

View comment · Edited Jan 14, 2025 · Peter Cimring

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Peter Cimring commented,

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Thanks

What's the general process for signing up for an EAP?

View comment · Edited Sep 26, 2024 · Peter Cimring

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Peter Cimring commented,

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Hi

Any update on this?

Thanks

View comment · Edited Sep 25, 2024 · Peter Cimring

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Peter Cimring commented,

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Thanks, Shawna James 

Yes - that's what I was looking for :)

But I don't see that option, presumably bc we are on the Professional Plan (and not the Enterprise Plan).

Out of curiosity, who can we contact to find out more about updating our plan?

View comment · Edited Jun 27, 2024 · Peter Cimring

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Peter Cimring commented,

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This thread is a few years old. Is reusable content now supported?

View comment · Posted Jun 23, 2024 · Peter Cimring

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Peter Cimring commented,

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Thanks for this clear and detailed post, Ryan

I just hit the same issue, and this thread was really helpful.

Manually editing the link to include just the URL fragment seems to work:

Jump to header

Naturally, Zendesk should take care of all this seamlessly. So - I hereby upvote this issue :)

Cheers

PS: Shawna - here are our use cases:

a) Avoid a completely unnecessary round trip to the server - with the accompanying delay and ‘friction’ to the user. This does not occur before publishing - no reason why it should occur afterward.

b) The page reload also causes any custom widgets on the page (e.g. an HTML dropdown list) to lose state.  This had me scratching my head, until I came across this post.

 

View comment · Edited Jun 21, 2024 · Peter Cimring

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