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Peter Cimring
Joined Jun 21, 2024
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Last activity Jan 22, 2025
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Latest activity by Peter Cimring
Peter Cimring created a post,
Hi
How do I go about redirecting a given page to an ‘external’ website (not under Zendesk)?
Thanks!
Example:
https://help.mydomain.com/hc/en-us/articles/17311847510295 => https://developers.example.com/pixel/docs/add-a-pixel-using-custom-html
Edited Jan 22, 2025 · Peter Cimring
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Peter Cimring commented,
Hi
Can anyone advise how we could redirect a URL in Zendesk Guide to a page on an external site? (We have certain pages that now live elsewhere.)
We are looking to implement a 301 Redirect (not a JS-based flow).
Thanks!
View comment · Edited Jan 14, 2025 · Peter Cimring
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Peter Cimring commented,
Thanks
What's the general process for signing up for an EAP?
View comment · Edited Sep 26, 2024 · Peter Cimring
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Peter Cimring commented,
Hi
Any update on this?
Thanks
View comment · Edited Sep 25, 2024 · Peter Cimring
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Peter Cimring commented,
Thanks, Shawna James
Yes - that's what I was looking for :)
But I don't see that option, presumably bc we are on the Professional Plan (and not the Enterprise Plan).
Out of curiosity, who can we contact to find out more about updating our plan?
View comment · Edited Jun 27, 2024 · Peter Cimring
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Peter Cimring commented,
This thread is a few years old. Is reusable content now supported?
View comment · Posted Jun 23, 2024 · Peter Cimring
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Peter Cimring commented,
Thanks for this clear and detailed post, Ryan
I just hit the same issue, and this thread was really helpful.
Manually editing the link to include just the URL fragment seems to work:
Naturally, Zendesk should take care of all this seamlessly. So - I hereby upvote this issue :)
Cheers
PS: Shawna - here are our use cases:
a) Avoid a completely unnecessary round trip to the server - with the accompanying delay and ‘friction’ to the user. This does not occur before publishing - no reason why it should occur afterward.
b) The page reload also causes any custom widgets on the page (e.g. an HTML dropdown list) to lose state. This had me scratching my head, until I came across this post.
View comment · Edited Jun 21, 2024 · Peter Cimring
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