sarmad ali

Hi there,

You've highlighted a critical issue with the Zendesk editor’s handling of same-page hyperlinks. Ensuring that these links result in an instant jump without reloading the page is essential for maintaining a smooth user experience.

To resolve this, you can manually edit the generated link to include only the header ID, which prevents the unnecessary page reload. Here’s how you can do it:

1. Current Generated Link:

   html

   Copy code

   Jump to header

2. Optimized Link:

   html

   Copy code

   Jump to header

This approach ensures that clicking the link will instantly jump to the desired section without reloading the page. It's a simple yet effective solution to improve the reader’s experience.

It would be great if the Zendesk team could update the Add Link -> Heading tool to automatically generate the link in this optimized format. This change would save users from manually editing the links and ensure a more seamless navigation within articles.

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