Jennifer Haight commented,
If you're adding a tag to tickets solved by Answer Bot, you could add a condition to your satisfaction survey trigger to check whether that tag is present. If the tag is there, don't send the survey.
Jennifer Haight commented,
Seconding all of the above. I'm very interested to see data around Pathfinder. For example, I would like to see which articles our users create a ticket from most frequently. It could be that our ...
Jennifer Haight commented,
It would be helpful to have the pre-filled subject search cleared when you click into that field. I keep typing over the subject text instead of getting a blank field to type in.
Jennifer Haight commented,
Any chance you guys are working on a way to report on the data we have through this integration?We continue to run into instances where we need to report on which JIRA issues are reported by the mo...
Jennifer Haight commented,
Did the UI change for how the Automatic Answers show up to the agent in the ticket? Rather than an internal note, I'm seeing this - http://d.pr/i/rh0a Will the article names be coming back here? I ...
Jennifer Haight commented,
What condition(s) could I add to my trigger so it doesn't fire when an agent starts a ticket with a requester?The assumption being that if we start the ticket, we don't need Automatic Answers to su...
Jennifer Haight commented,
Hi there, I'm seeing articles that are in Draft mode (and therefore shouldn't be visible to end-users) returned on Automatic Answers. I am testing this as myself (who can see that article) - perhap...
Jennifer Haight commented,
I was notified that I have early access, but when I look under Admin > Business Rules, I don't see "Automatic Answers" listed.
Jennifer Haight commented,
A chat question and feedback: 1) We use the Time Tracking app on our tickets; however, the time we spend in chats is not integrated into our Time Tracking data. This makes it tough for managers to ...
Jennifer Haight commented,
The brand name shows up on our emails to users. In the email, it has [Agent Name][Brand Name]. I don't want our brand names to be visible to end users and would like it to not show up in our emails.