Jennifer Haight
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Activity overview
Latest activity by Jennifer Haight-
Jennifer Haight commented,
If you're adding a tag to tickets solved by Answer Bot, you could add a condition to your satisfaction survey trigger to check whether that tag is present. If the tag is there, don't send the survey.
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Jennifer Haight commented,
Seconding all of the above. I'm very interested to see data around Pathfinder. For example, I would like to see which articles our users create a ticket from most frequently. It could be that our ...
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Jennifer Haight commented,
It would be helpful to have the pre-filled subject search cleared when you click into that field. I keep typing over the subject text instead of getting a blank field to type in.
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Jennifer Haight commented,
Any chance you guys are working on a way to report on the data we have through this integration?We continue to run into instances where we need to report on which JIRA issues are reported by the mo...
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Jennifer Haight commented,
Did the UI change for how the Automatic Answers show up to the agent in the ticket? Rather than an internal note, I'm seeing this - http://d.pr/i/rh0a Will the article names be coming back here? I ...
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Jennifer Haight commented,
What condition(s) could I add to my trigger so it doesn't fire when an agent starts a ticket with a requester?The assumption being that if we start the ticket, we don't need Automatic Answers to su...
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Jennifer Haight commented,
Hi there, I'm seeing articles that are in Draft mode (and therefore shouldn't be visible to end-users) returned on Automatic Answers. I am testing this as myself (who can see that article) - perhap...
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Jennifer Haight commented,
I was notified that I have early access, but when I look under Admin > Business Rules, I don't see "Automatic Answers" listed.
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Jennifer Haight commented,
A chat question and feedback: 1) We use the Time Tracking app on our tickets; however, the time we spend in chats is not integrated into our Time Tracking data. This makes it tough for managers to ...
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Jennifer Haight commented,
The brand name shows up on our emails to users. In the email, it has [Agent Name][Brand Name]. I don't want our brand names to be visible to end users and would like it to not show up in our emails.