Kalpesh Shah

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Recent activity by Kalpesh Shah Recent activity Votes
  • List of all email channels

    Is there a way to export a list of all email channels? All I need to pull is the email address.

  • Triggers for an email channel

    Is it possible to run a report to get all triggers for an email channel? If yes, how can I do that? Thank you for your responses. -Kalpesh

  • Update a ticket's subject line

    Is it possible to update the subject line of a ticket using a trigger? We want to tag the subject line based on certain actions by the agents and have not found a way to do this yet. Regards,Kalpesh

  • Deleting email address that routes to Zendesk


    Are there any downstream effects when deleting an email alias that routes to Zendesk? Thank you for your reply.

  • Ticket: To Address trigger condition


    Hi, I have created an email channel and verified the email address. However, this email address is not listed as a choice for "ticket: to address" condition. Are there any additional steps I need t...