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Ming Wen

Joined Oct 15, 2024

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Last activity Oct 15, 2024

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Ming Wen commented,

CommentTicket basics

Hi, zendesk team,

I am a bit confused about searching by relative time. In the example of the document, to find tickets from the last 4 hours, the search condition is: created>4 hours. Isn't this meaning that the creation time is greater than 4 hours? Why exactly the opposite?

View comment · Posted Oct 15, 2024 · Ming Wen

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