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Francisco Serna

Joined Sep 26, 2024

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Last activity Feb 21, 2025

Product Manager + Zendesk System Admin

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ACTIVITY OVERVIEW

Latest activity by Francisco Serna

Francisco Serna commented,

Community comment Feedback - Voice (Talk)

Widson Reis We at AvantStay would really use this feature!!!

View comment · Posted Feb 21, 2025 · Francisco Serna

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Francisco Serna commented,

Community comment Feedback - Ticketing system (Support)

Gaurav Parbat I am the admin of the AvantStay (100+ agents) account and we would find a lot of value of being able to edit this copy too. The reality is though Zendesk is super helpful as a contact center software, we deal with high value customers that when seeing messages like those that point directly at us using a contact center, feel undervalued instead of a “white glove” experience. 

View comment · Posted Nov 22, 2024 · Francisco Serna

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Francisco Serna commented,

Community comment Feedback - Ticketing system (Support)

Is this this not even planned?

View comment · Posted Oct 04, 2024 · Francisco Serna

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Francisco Serna commented,

Community comment Feedback - Ticketing system (Support)

Is this still planned to be worked on? Very important feature for AvantStay

View comment · Posted Sep 26, 2024 · Francisco Serna

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