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Jen Overall

Joined Jul 29, 2024

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Last activity Jan 20, 2025

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ACTIVITY OVERVIEW

Latest activity by Jen Overall

Jen Overall created a post,

PostZendesk EAP - New Article Editor in Guide

There's a few issues with tables:
When you write underneath a table, the text wraps next t it. The only way to get it underneath as wanted, is to hit enter several times and have a huge gap so when you publish it, it looks normal.

 

If I create a table and no longer want it, there's no easy option to delete it easily. You can only delete one row at a time. Theres an option to sleect the table then click delete on the keyboard but there should be an option that says, delete table, just as there is an option that says, delete row or delete column.

Posted Jan 20, 2025 · Jen Overall

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Jen Overall commented,

Community commentZendesk EAP - New Article Editor in Guide

I agree, I think it should be on the toolbar without having to click on the down arrow. 

View comment · Posted Jan 20, 2025 · Jen Overall

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Jen Overall created a post,

Post Feedback - Chat and Messaging (Chat)

We have a HelpCentre that requires users to sign in and be authenticated. We added a messaging bot but it does not read the Help centre articles because users are not authenticated in messaging. The first authentication doesn't talk to the other. We've been given a very complex solution involving JWT tokens and a lot of work form our end. We've been told Zendesk are going to fix this issue next year. Do you know when this will happen?

Posted Oct 11, 2024 · Jen Overall

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