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Kirubakaran Vethamoorthi
Joined Jul 01, 2024
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Last activity Jul 01, 2024
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Latest activity by Kirubakaran Vethamoorthi
Kirubakaran Vethamoorthi commented,
Hi All,
Do we need to create the Agent account in Zendesk first? or will it be created in Zendesk automatically when they sign in through SSO?
View comment · Posted Jul 01, 2024 · Kirubakaran Vethamoorthi
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Kirubakaran Vethamoorthi commented,
Hi Alexander,
Thanks for sharing!
I'm trying to setup Google SSO with SAML. I'm the Google workspace admin and also the Zendesk. I configured SAML App in both Google workspace and Zendesk as well, when I tried Test SAML from google workspace it works for me but When new users trying to sign in to my Zendesk site - users getting “SAML Authentication failure” error, so my question here,
1. Do we need to create users in the Zendesk first? I even Tried create a user in Zendesk and ask him to reset the password and try to login using Google workspace SAML - Getting same error
Please help me with this
View comment · Posted Jul 01, 2024 · Kirubakaran Vethamoorthi
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