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Maksym Nazarenko
Joined Jul 12, 2024
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Last activity Jul 12, 2024
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Latest activity by Maksym Nazarenko
Maksym Nazarenko commented,
Thanks Miguel Contreras, but it's not that what I need
View comment · Edited Jul 12, 2024 · Maksym Nazarenko
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Maksym Nazarenko commented,
Hi!
I read all the comments and I saw similar question but without the answer.
My question is: is it possible and if yes so how can I post an internal note to Zendesk ticket from JIRA when Jira ticket is created?
I configured Zendesk support and it works perfectly for now. I'm posting internal notes to Zendesk ticket via Post Function when Jira ticket moves through the workflow. But I can't find a way to post such internal note when Jira ticket is just created.
I need this for the support agent to easily track later the exact time when Jira ticket was created in relation to the conversation flow with customer.
View comment · Posted Jul 12, 2024 · Maksym Nazarenko
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