Billy Macken
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Insights recipe: Inbound Calls by Wait Time
Zendesk Explore, our new analytics software, is replacing Insights. Most customers who purchased Zendesk Support after July 2018, or have been migrated to Explore don’t have access to Insights. Y...
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Insights recipe: Work time between first reopen and final solve using Time Tracking
Zendesk Explore, our new analytics software, is replacing Insights. Most customers who purchased Zendesk Support after July 2018, or have been migrated to Explore don’t have access to Insights. You...