Billy Macken
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Insights recipe: Inbound Calls by Wait Time
Disclaimer: This article is provided for instructional purposes only. Zendesk does not support or guarantee custom reports. Please post any issues you have in the comments section or try searchin...
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Insights recipe: Work time between first reopen and final solve using Time Tracking
There are a number of reasons why a ticket might be reopened by an end-user. They could be looking for clarification on an agent's response or have other unrelated questions. There could also be a ...