Billy Macken
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Recent activity by Billy Macken-
Insights recipe: Work time between first reopen and final solve using Time Tracking
Zendesk is removing Insights reporting on February 5th, 2021. If you are using Insights, you need to move to Explore, the latest generation of reporting for Zendesk products, before that time. If y...
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Insights recipe: Inbound Calls by Wait Time
Zendesk is removing Insights reporting on February 5th, 2021. If you are using Insights, you need to move to Explore, the latest generation of reporting for Zendesk products, before that time. If...