Billy Macken
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Recent activity by Billy Macken-
Hi Ryan, it seems there could be some account-specific detail required to investigate the issue, so I'd like to turn this into a ticket to continue the discussion. Keep an eye out in your email in...
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Hi Kahl, I would definitely recommend reviewing the article I linked in my earlier response - the third metric, Åverage Time Spent per Update does sound like what you're after in this situation. Y...
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Hi Kelly, All Talk-related durations are going to be in seconds by default. You can include division within the metric definition typing "/60" directly into the metric editor to convert to minutes....
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Hi Chris, I can confirm, when using BETWEEN, the two date range end points are inclusive: https://help.gooddata.com/display/doc/BETWEEN I hope this helps! Happy reporting!
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Hi all, Thank you for your continued patience as our partner GoodData worked on a fix for the reporting browser crash issue. A fix for the issue has been deployed and we have confirmed that the fix...
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Hi Jill! I would recommend checking out our article on Building custom metrics for the events model-- you're going to want to specify the groups you're interested in using the [Text Field] New Va...
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Hi Natalie, The reason you're seeing no data is that the attribute values need to be selected from within the [Text Field] Previous/New Value attribute in the Attribute Values folder (ex. Attribute...
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Hi Alex! Functionally, there isn't any difference between the two metrics. The longer definition in the first metric allows solved tickets to be sliced by Event date attributes in addition to Ticke...
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Hi Samantha, You have a couple of options for filtering a report to only return tickets with a Resolution Time less than 336 hours: you can either apply the filtering within a custom metric or appl...
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Hi Erin, Sorry for the delay-- you are correct that Hour Ticket Created would be the correct replacement for the Created at Hour attribute listed currently. I'll make a note about updating the arti...