Vemmal Naratharagan

Hi everyone

Objective: Build a report to see the total number of new tickets being created during Saturday and Sunday only.

At the moment, we do a typical Mon - Fri but we do assign 1 resource during the weekend just to cover in case of something urgent comes up. 

I want to check what is the total Volume for the weekends only so that I can manage my resources accordingly.

In Zendesk, I couldn't find any other option apart from selecting the dates manually. Is there a way I could build this report to see the Total New Tickets Created for weekends only?

PS: I dont have the business hours being set up.