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Josh Grabia
Joined Aug 28, 2024
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Last activity Aug 28, 2024
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Latest activity by Josh Grabia
Josh Grabia created a post,
Post Q&A - Reporting and analytics
Does anyone have any recommendations for metrics they are utilizing for an L1/L2 Support model? For example, has anyone had any success in setting up a ticket escalation rate for L1? The amount of time it takes to escalate to L2, etc…?
Posted Aug 28, 2024 · Josh Grabia
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