Joe Garlick

Hi Widson Reis, Shawna James,

Any updates on this or a timeline on when this will be added?

I have a similar issue to Mohanad Alshaka 

We supply customers with a voice assistant that answers calls, think Alexa. The way this is currently setup is the call comes into Zendesk, then we forward outbound via PSTN to our platform. Then if we cannot automate the call we forward back to Zendesk, again via PSTN. This means that the customer is getting charged for 2 inbound calls and an outbound call. This is per call too!

So SIP is very important here for cost savings, latency and redundancy.

It’s already half way through 2024 so I would be grateful for an update here!

Thanks,

Joe