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PR

Joined Jul 02, 2024

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Last activity Aug 02, 2024

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ACTIVITY OVERVIEW

Latest activity by PR

PR created a post,

Post Developer - Zendesk APIs

Hello Zendesk Team,
 

We are planning to export the Zendesk default dataset into an external system to build custom reports. Is there any way to export the dataset via API?

I have gone through a few articles, such as this one, which only show manual export options. Can you please let me know if there are any API endpoints available for exporting datasets?

Thank you for your assistance.

Posted Jul 08, 2024 · PR

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PR commented,

CommentBuilding reports

is the dataset are available to export through via API?. 

View comment · Posted Jul 08, 2024 · PR

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PR created a post,

Post Developer - Zendesk APIs

 

Hello All,
 

We recently migrated our old Zendesk article system to the new Zendesk platform. During the migration, the article default language was set to “en-am,” whereas the default language in the old system was “en-us.” We now need to change all articles from “en-am” to “en-us.”
 

I have tried the following API methods, but have not been successful. Can anyone help me fix this issue?

Thanks!

https://developer.zendesk.com/api-reference/help_center/help-center-api/translations/#update-translation



https://developer.zendesk.com/api-reference/help_center/help-center-api/articles/#update-article-source-locale
import requests
from requests.auth import HTTPBasicAuth

url = "https://support.zendesk.com/api/v2/help_center/en-us/articles/25742539190801/en-us"
headers = {
    "Content-Type": "application/json",
}
email_address = 'email id'
password = 'password'
# Use basic authentication
auth = HTTPBasicAuth(email_address, password)

# Construct the data payload as JSON
data = {
   "article": {
       "locale": "en-us",  # Specify the locale you want to update
       # Add other fields you want to update in the article
   }
}

response = requests.request(
    "PUT",
    url,
   json = data,
    auth=auth,
    headers=headers
)

print(response.text)
 

Posted Jul 04, 2024 · PR

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PR created a post,

Post Developer - Zendesk APIs

 

Hello All,

I'm new to Zendesk API service. Our internal Admin team has created a custom report based on the "Support - update history" dataset in Zendesk. Now, we are planning to create some internal reports based on this data. Hence, I need to pull the fields related to the "Support - update history" dataset into our DB using API calls.

Can someone help me out? How can I get all the fields from the dataset?

Thanks.

Edited Jul 03, 2024 · PR

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