Charles Wood
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Total activity42
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Last activity
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Activity overview
Latest activity by Charles Wood-
Charles Wood commented,
I have a feeling I've suggested this already, but it would be great if we could search by the "received_at" of a ticket. Thanks!
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Charles Wood commented,
+1 to editing closed tickets at least in some way. My use-case is this: I have ticket fields, which are used in a custom integration. I have one ticket that has like 100 followups, presumably becau...
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Charles Wood commented,
Don, there's always a way. However, the cost of implementation may be too great, or there's an overriding business reason not to do it.
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Charles Wood commented,
Also note that Comments do have a via property -- https://developer.zendesk.com/rest_api/docs/core/ticket_comments#json-format -- which implies it could be exposed as a placeholder.
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Charles Wood commented,
Note that this is called "recipient" in the Ticket API: https://developer.zendesk.com/rest_api/docs/core/tickets#json-format
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Charles Wood commented,
Please tell me there is a way to get the "received_at" into a trigger's payload. I don't see a placeholder.
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Charles Wood commented,
Hi Jessie, "ticket_sharing" is not listed as an option for "via" in this document. In addition, the string "ticket_sharing" doesn't occur on this page at all. Well, it does now, in this comment ;) ...
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Charles Wood commented,
@Kirthi, can you post your entire curl command? You might also consider trying out Postman (https://www.getpostman.com/) for testing out queries. It's a really fantastic GUI that makes it a lot eas...
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Charles Wood commented,
Thanks, Andrew, but I specifically meant with placeholders. There's a {{ticket.via}}, but there doesn't seem to be a {{latest_comment.via}}, which would be very handy.
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Charles Wood commented,
Hmm, actually, is there a way to find out the "via" of the latest update? I am trying to distinguish between updates from the API and all other updates.