Sandra M
- Total activity 35
- Last activity
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Activity overview
Latest activity by Sandra M-
Sandra M commented,
I want to set different roles per dashboard. For example for my TL Dashboard I want to be the only editor but have the team access read only, but I want them to be able to create new ad hoc queri...
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Sandra M commented,
Vincent Dollet. I would like the ability to turn the option to export on or off on dashboards shared outside Zendesk. With so much focus on privacy laws (GDPR and CCPA) this would be a really usef...
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Sandra M commented,
Hi Amber. So we are already underway to creating something in Explore where we 1) Via Result Metric Calculation: Create total good satisfaction: COUNT(Good initial satisfaction ratings)+COUNT(B...
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Sandra M created a post,
CSAT Event Date
AnsweredWe would love to be able to pull out a report for CSAT based upon the EVENT date, not the date the ticket was solved but the date the customer gave the CSAT rating. And have CSAT % based upon this...
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Sandra M commented,
Hello. Is there anyway to include the Macro Name in explore reporting, as well as the tag?
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Sandra M commented,
Thank you. Looking forward to receiving this info
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Sandra M commented,
Thanks for the update, although this was promised to be in the roadmap 2 years ago so having to wait another 9 months is not really acceptable. The current solution is not scalable for multi white...
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Sandra M commented,
+1 have multi brands with whitelabel products, helpcenters are almost identical but need to be branded differently just need to copy one helpcenter to another brand and make a few changes here and ...
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Sandra M commented,
Hello We do not currently use the "Play" button but might consider doing so... Some questions 1) This only looks at "unassigned" tickets -> if one agent has more open tickets than another, is this...