Sandra M
- Total activity 31
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Activity overview
Latest activity by Sandra M-
Sandra M commented,
Hi Amber. So we are already underway to creating something in Explore where we 1) Via Result Metric Calculation: Create total good satisfaction: COUNT(Good initial satisfaction ratings)+COUNT(B...
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Sandra M created a post,
CSAT Event Date
AnsweredWe would love to be able to pull out a report for CSAT based upon the EVENT date, not the date the ticket was solved but the date the customer gave the CSAT rating. And have CSAT % based upon this...
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Sandra M commented,
Hello. Is there anyway to include the Macro Name in explore reporting, as well as the tag?
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Sandra M commented,
Thank you. Looking forward to receiving this info
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Sandra M commented,
Thanks for the update, although this was promised to be in the roadmap 2 years ago so having to wait another 9 months is not really acceptable. The current solution is not scalable for multi white...
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Sandra M commented,
+1 have multi brands with whitelabel products, helpcenters are almost identical but need to be branded differently just need to copy one helpcenter to another brand and make a few changes here and ...
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Sandra M commented,
Hello We do not currently use the "Play" button but might consider doing so... Some questions 1) This only looks at "unassigned" tickets -> if one agent has more open tickets than another, is this...