Sharon Skinner
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Total activity29
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Last activity
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Member since
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Following0 users
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Followed by1 user
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Votes4
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Activity overview
Latest activity by Sharon Skinner-
Sharon Skinner commented,
Hi, Following on from my previous request above, when our customers are 'creating follow-ups' when they shouldn't be, this appears to be affecting the 'First Time Reply' reports that are built in t...
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Sharon Skinner commented,
Hi, Can an 'End-User' export a report from their account of the tickets that have raised? I think this was possible in the old version. Thanks for your help. Sharon
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Sharon Skinner commented,
Hi Jessie Thanks for the quick response ;o) We've made no changes, to CSS. All the settings that we used were from the 'option choice' that you can choose when configuring the Guide as part of th...
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Sharon Skinner commented,
Hi I have noticed that when creating new articles within Help Center / Guide, the formatting looks correct and how I want to see it (as shown in the first image):However, when you publish the artic...
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Sharon Skinner commented,
Hi Jessie I'd like to see which users click on the links because some of our documentation are user guides, so I think it would be helpful to review so that we could proactively offer assistance wh...
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Sharon Skinner commented,
Thanks Jessie. Do you know if it is on the 'radar' as a development plan? Thanks again.
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Sharon Skinner commented,
Hi Jessie Is there a way to view the users that have clicked onto the 'Top Articles'. For example, in the screen shot below I'd like to view the 12 users that have clicked on the article: Thanks ...
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Sharon Skinner commented,
Hi, We have created articles in the Help Center and when they are in 'edit' format they appear to look correct. However, once published the top row of the wording of the article defaults to capit...
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Sharon Skinner commented,
Hi James and Heather I raised my request as a support ticket as Zendesk haven't updated the above thread since April 2016.. Although, their response doesn't help me I thought it may help you: "Whil...
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Sharon Skinner created a post,
Disable / Un-check 'Create follow-up' option
Hi Is there a way that you can amend a ticket so that it isn't a follow-up?? For example, is there an option so that we can disable follow-up or select un-follow? We have multiple users that raise ...