Avatar

Miriam González

  • Total activity 7
  • Last activity
  • Member since
  • Following 0 users
  • Followed by 0 users
  • Votes 0
  • Subscriptions 3

Activity overview

Latest activity by Miriam González
  • Avatar

    Miriam González commented,

    Hi Daniel,  Do you confirm that to know the average business hours from a ticket was created to status solved without the Pending status, we need to use the Full Resolution time? Will it be that me...

  • Avatar

    Miriam González commented,

    Many thanks for your quick reply Daniel.  Re your last comment, how can we check the average (not median) business hours from a ticket was created to status solved without the ticket in status Pend...

  • Avatar

    Miriam González commented,

    Hi,  Re this question, my customer needs to know the average business hours needed to solve some tickets, so not taking into account status pending nor On hold.  (We've already set the business hou...

  • Avatar

    Miriam González commented,

    Hi all,  Our customer needs to be sent a quarterly report with the following info:  Number of requests for support, by Severity: Number cleared Number and status of those outstanding: Ave...