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Bruno Gabriel

Joined Oct 06, 2024

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Last activity Jan 05, 2025

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ACTIVITY OVERVIEW

Latest activity by Bruno Gabriel

Bruno Gabriel commented,

CommentExplore recipes

Can't I show by default exactly what agents are online or offline? Without having to detail.

Erin O'Callaghan 

View comment · Posted Jan 05, 2025 · Bruno Gabriel

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Bruno Gabriel commented,

CommentExplore recipes

How I remove agents who were downgraded to final users?

View comment · Posted Jan 05, 2025 · Bruno Gabriel

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Bruno Gabriel commented,

CommentIntegrating Sunshine Conversations with AI agents - Advanced

Does this work with WhatsApp? Is there anyway to enter the EAP?

View comment · Posted Dec 27, 2024 · Bruno Gabriel

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Bruno Gabriel commented,

CommentIntegrating Sunshine Conversations with AI agents - Advanced

Does this work with WhatsApp message templates?

View comment · Posted Dec 27, 2024 · Bruno Gabriel

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Bruno Gabriel commented,

CommentTeam members and groups

Alina Wright I've sent you the e-mail.

View comment · Posted Dec 12, 2024 · Bruno Gabriel

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Bruno Gabriel commented,

CommentTeam members and groups

Kristie Sweeney, it's not out yet :/

 

Our team needs this function.

View comment · Posted Dec 12, 2024 · Bruno Gabriel

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Bruno Gabriel commented,

CommentUsing UltimateGPT with AI agents - Advanced

How can I participate in this EAP?

View comment · Posted Dec 01, 2024 · Bruno Gabriel

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Bruno Gabriel commented,

CommentTeam members and groups

Same as the abovem when does this feature rollout?

 

Kristie Sweeney 

View comment · Posted Nov 30, 2024 · Bruno Gabriel

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Bruno Gabriel created a post,

Post Feedback - Ticketing system (Support)

Recently, after years, Zendesk added two new conditions in views: the ability to see tickets you’re following or CC’d on, but only in groups you are actually part of.
 

This means that if you’re following a ticket in a group you’re not a member of, you can:

 

• See this ticket on the home page

• Search for it

• View it on your profile page

 

However, you won’t see it in views.

 

Zendesk, where’s the logic here? I understand that views are role-based, but it doesn’t make sense for permissions to differ across sections of the support app. There’s no workaround for this, and having these tickets constantly visible on the home page and profile page is extremely inconvenient for agents.


Please, consider fixing this issue and applying the same rule for this conditions in views.

Posted Oct 29, 2024 · Bruno Gabriel

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Bruno Gabriel commented,

Community comment Feedback - Ticketing system (Support)

Outra feature request super importante.

 

+1

View comment · Posted Oct 29, 2024 · Bruno Gabriel

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