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Bruno Gabriel

Joined Oct 06, 2024

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Last activity Feb 18, 2025

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ACTIVITY OVERVIEW

Latest activity by Bruno Gabriel

Bruno Gabriel created a post,

Post Feedback - Zendesk AI and automation

It would be great if Auto Assist could call API endpoints to retrieve data for generating responses to end-users.

A potential use case: An end-user request an invoice and provides their VAT number. Auto Assist would then call the relevant API with the provided parameter and return the URL to the document.

 

Posted Feb 18, 2025 · Bruno Gabriel

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Bruno Gabriel commented,

CommentTicket automation and collaboration

Erin O'Callaghan In the future, auto assist will be able to get data from API to complete actions? Like, if the client requests a document, he can call an endpoint with the URL of the file.

View comment · Posted Feb 18, 2025 · Bruno Gabriel

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Bruno Gabriel commented,

CommentExplore recipes

Can't I show by default exactly what agents are online or offline? Without having to detail.

Erin O'Callaghan 

View comment · Posted Jan 05, 2025 · Bruno Gabriel

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Bruno Gabriel commented,

CommentExplore recipes

How I remove agents who were downgraded to final users?

View comment · Posted Jan 05, 2025 · Bruno Gabriel

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Bruno Gabriel commented,

CommentIntegrating Sunshine Conversations with AI agents - Advanced

Does this work with WhatsApp? Is there anyway to enter the EAP?

View comment · Posted Dec 27, 2024 · Bruno Gabriel

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Bruno Gabriel commented,

CommentIntegrating Sunshine Conversations with AI agents - Advanced

Does this work with WhatsApp message templates?

View comment · Posted Dec 27, 2024 · Bruno Gabriel

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Bruno Gabriel commented,

CommentTeam members and groups

Alina Wright I've sent you the e-mail.

View comment · Posted Dec 12, 2024 · Bruno Gabriel

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Bruno Gabriel commented,

CommentTeam members and groups

Kristie Sweeney, it's not out yet :/

 

Our team needs this function.

View comment · Posted Dec 12, 2024 · Bruno Gabriel

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Bruno Gabriel commented,

CommentUsing UltimateGPT with AI agents - Advanced

How can I participate in this EAP?

View comment · Posted Dec 01, 2024 · Bruno Gabriel

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Bruno Gabriel commented,

CommentTeam members and groups

Same as the abovem when does this feature rollout?

 

Kristie Sweeney 

View comment · Posted Nov 30, 2024 · Bruno Gabriel

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