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Janderson Kalendae
Joined Jul 11, 2024
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Last activity Dec 11, 2024
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Latest activity by Janderson Kalendae
Janderson Kalendae commented,
I'm facing an issue with my bot where multiple links direct users to other portals to resolve their queries. When I select the "forget history" option, the user loses all chat history if they return to the bot tab later. On the other hand, if I choose "remember history," the chat history is stored for an extended period, which isn't ideal. Would it be possible to implement a code rule that clears the chat history only when the conversation is finished or if the client remains inactive for more than two hours?
View comment · Posted Aug 22, 2024 · Janderson Kalendae
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Janderson Kalendae commented,
Can the customer's response to the c-sat survey reach the ticket even when it is closed?
View comment · Posted Jul 17, 2024 · Janderson Kalendae
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Janderson Kalendae commented,
Do you have plans to add this data to the message or ticket dataset?
View comment · Posted Jul 11, 2024 · Janderson Kalendae
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