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Janderson Kalendae

Joined Jul 11, 2024

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Last activity Dec 11, 2024

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Latest activity by Janderson Kalendae

Janderson Kalendae commented,

CommentHow to fix issues in Zendesk messaging

I'm facing an issue with my bot where multiple links direct users to other portals to resolve their queries. When I select the "forget history" option, the user loses all chat history if they return to the bot tab later. On the other hand, if I choose "remember history," the chat history is stored for an extended period, which isn't ideal. Would it be possible to implement a code rule that clears the chat history only when the conversation is finished or if the client remains inactive for more than two hours?

View comment · Posted Aug 22, 2024 · Janderson Kalendae

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Janderson Kalendae commented,

CommentTicket management

Can the customer's response to the c-sat survey reach the ticket even when it is closed?

View comment · Posted Jul 17, 2024 · Janderson Kalendae

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Janderson Kalendae commented,

CommentZendesk messaging

Do you have plans to add this data to the message or ticket dataset?

View comment · Posted Jul 11, 2024 · Janderson Kalendae

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