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Mark Firman's Avatar

Mark Firman

Joined Jul 14, 2024

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Last activity Oct 08, 2024

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ACTIVITY OVERVIEW

Latest activity by Mark Firman

Mark Firman commented,

Community comment Feedback - Ticketing system (Support)

+1 much needed feature.

View comment · Posted Oct 08, 2024 · Mark Firman

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Mark Firman commented,

Community comment Feedback - Ticketing system (Support)

Highlighting the importance of this issue: Automatically updating customer time zones is crucial for our business. The absence of this feature is creating additional work for our agents and causing confusion for our customers. 

I hope that we see the ability to amend customer time zones using triggers in the next release.

View comment · Posted Jul 14, 2024 · Mark Firman

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