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PTS Agent

Joined Sep 19, 2024

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Last activity Sep 19, 2024

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ACTIVITY OVERVIEW

Latest activity by PTS Agent

PTS Agent commented,

CommentUsing legacy AI agent functionality

We previously installed the Zendesk widget on our Shopify backend using the widget code but did not create a bot at that time. Now, we are looking to switch to Zendesk's AI bot functionality. However, despite creating a new bot, I am still unable to find the "intents" tab.

Should I delete the previous widget configuration to fully enable the AI bot features? Additionally, the page you provided in the link (https://support.zendesk.com/hc/en-us/articles/4435802312730) no longer seems to be available.

I would appreciate your guidance on how to resolve this and properly activate the AI bot.

Thank you for your assistance.

View comment · Posted Sep 19, 2024 · PTS Agent

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