Rachelle Felzien

Hello! We had a similar issue on my team, although we make a React Native app, where the Zendesk SDK is set up as native modules. We have a lot more going on under the hood with React Native navigation and stack management. However, I think the commonality is that the Zendesk Android SDK from version 2.19.0 onward appears to have a new back nav implementation that basically hijacks your app's back press events. Our team had to revert to `"zendesk.messaging:messaging-android:2.18.0"` in order to get our back press functionality working again.

Hello! We had a similar issue on my team, although we make a React Native app, where the Zendesk SDK is set up as native modules. We have a lot more going on under the hood with React Native navigation and stack management. However, I think the commonality is that the Zendesk Android SDK from version 2.19.0 onward appears to have a new back nav implementation that basically hijacks your app's back press events. Our team had to revert to `"zendesk.messaging:messaging-android:2.18.0"` in order to get our back press functionality working again.