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Kathy Isaac

Joined Aug 03, 2024

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Last activity Sep 23, 2024

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ACTIVITY OVERVIEW

Latest activity by Kathy Isaac

Kathy Isaac commented,

Community comment Feedback - Ticketing system (Support)

I'm struggling with this right now.  When transferring a chat to a ticket, I want to prompt the user for a ticket subject, then change the chat title to the ticket subject. I can't:
- prompt for the subject, so I have to use a custom field

- I can't use a trigger to set the subject

View comment · Posted Sep 23, 2024 · Kathy Isaac

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Kathy Isaac commented,

CommentUsing AI agents for email and web form

I can't find the triggers for the AnswerBot reply that says we're offline.  How can I modify that trigger?

View comment · Posted Sep 15, 2024 · Kathy Isaac

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Kathy Isaac commented,

Comment[ARCHIVE] Documentation

How long does it take for the AI engine to learn? I set up a bot a couple of hours ago and so far it's not finding any information from docs. 

View comment · Posted Aug 03, 2024 · Kathy Isaac

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