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Kathy Isaac
Joined Aug 03, 2024
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Last activity Sep 23, 2024
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Latest activity by Kathy Isaac
Kathy Isaac commented,
I'm struggling with this right now. When transferring a chat to a ticket, I want to prompt the user for a ticket subject, then change the chat title to the ticket subject. I can't:
- prompt for the subject, so I have to use a custom field
- I can't use a trigger to set the subject
View comment · Posted Sep 23, 2024 · Kathy Isaac
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Kathy Isaac commented,
I can't find the triggers for the AnswerBot reply that says we're offline. How can I modify that trigger?
View comment · Posted Sep 15, 2024 · Kathy Isaac
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Kathy Isaac commented,
How long does it take for the AI engine to learn? I set up a bot a couple of hours ago and so far it's not finding any information from docs.
View comment · Posted Aug 03, 2024 · Kathy Isaac
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