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Emily Littlefield

  • Total activity
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Activity overview

Latest activity by Emily Littlefield
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    Emily Littlefield commented,

    You can sort of get around this limitation by creating a View for each of the incoming email addresses and then exporting the View as a CSV file. It would be ideal if you could do it in Insights so...

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    Emily Littlefield commented,

    Is there a way to hide Groups so users can only assign tickets to a sub-set of groups? We are growing in leaps and bounds and the number of groups is getting large, so in order to streamline the op...

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    Emily Littlefield commented,

    Not sure if this has already been addressed previously, sorry if it is a repeat question, why can't Light Agents create Views? It would be ideal for our Light Agents to be able to create their own ...

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    Emily Littlefield commented,

    Hi Jessie- Thanks for the suggestion of the Zendesk Labs app but what I want to do is set the FROM email address for messages sent to External Targets using Triggers, not from within Tickets. Since...

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    Emily Littlefield commented,

    I'm using Brands and when sending emails using this feature it is sending the email from our Default email address. Is there a way to set it to the email address of a specific Brand instead? My con...

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    Emily Littlefield created a post,

    Missing data in GoodData?

    Is anyone else missing ticket data for August from their GoodData reports? The last ticket showing in our GoodData reports was created August 3 @ 5:29am Pacific. We have had nearly 200 tickets cre...

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    Emily Littlefield commented,

    That does work but we have also created several Custom roles so I would still be adding up the number of people in each of the roles. We are at 18 roles and counting. I was hoping for a quicker sol...

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    Emily Littlefield created a post,

    Tracking Agent Licenses

    Has anyone found an easy way to track the number of Agent Licenses you are actually using? We have an Enterprise account and use the Light Agent role extensively. A Light Agent is considered an Ag...

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    Emily Littlefield commented,

    I'm about to roll out Zendesk to a much larger portion of my company and getting a dashboard that could be customized would go a long way to me selling the additional cost off the all of the new li...