Emily Littlefield
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Activity overview
Latest activity by Emily Littlefield-
Emily Littlefield commented,
You can sort of get around this limitation by creating a View for each of the incoming email addresses and then exporting the View as a CSV file. It would be ideal if you could do it in Insights so...
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Emily Littlefield commented,
@Yuri Mylis - Yes, I will gladly take part in the Beta. Thank you,
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Emily Littlefield commented,
@James Porter: You should go vote on this: https://support.zendesk.com/hc/en-us/community/posts/203433446-Ability-to-disable-comment-sync-from-Zendesk-to-JIRA I just did!
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Emily Littlefield commented,
Is there a way with this integration to stop the Zendesk ticket comments from showing up in the comments section of the JIRA item? I found a way for stopping the JIRA comments from showing in Zende...
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Emily Littlefield commented,
Is there a way to hide Groups so users can only assign tickets to a sub-set of groups? We are growing in leaps and bounds and the number of groups is getting large, so in order to streamline the op...
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Emily Littlefield commented,
Not sure if this has already been addressed previously, sorry if it is a repeat question, why can't Light Agents create Views? It would be ideal for our Light Agents to be able to create their own ...
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Emily Littlefield commented,
In the section of this article "Installing the JIRA app in Zendesk" the steps for installing the App are incorrect. There is no " click the Browse link under Apps" and there is no App called JIRA. ...
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Emily Littlefield commented,
Hi Jessie- Thanks for the suggestion of the Zendesk Labs app but what I want to do is set the FROM email address for messages sent to External Targets using Triggers, not from within Tickets. Since...
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Emily Littlefield commented,
I'm using Brands and when sending emails using this feature it is sending the email from our Default email address. Is there a way to set it to the email address of a specific Brand instead? My con...
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Emily Littlefield created a post,
Missing data in GoodData?
Is anyone else missing ticket data for August from their GoodData reports? The last ticket showing in our GoodData reports was created August 3 @ 5:29am Pacific. We have had nearly 200 tickets cre...