Craig Lima

Total activity

16
Last activity

February 11, 2021 20:01
Member since

August 31, 2017 22:11
Following

0 users
Followed by

2 users
Votes

0
Subscriptions

4

Activity overview

Latest activity by Craig Lima

Craig Lima created an article, February 11, 2021 20:01
Default Data Types Captured by the Services
1. Policies and programs
2. Zendesk policies
Default Data Types Captured by the Services Here at Zendesk we care a lot about the types of data we put into any tool or service, and we know you are no different. You may need to understand wha...
- Craig Lima
- Edited February 24, 2021 16:54
- 1 follower
- 0 comments
- 2 votes
Craig Lima commented, January 21, 2021 22:30
January 21st, 2021 Addition of number 1.11 disallows CSAT unless Subscriber assumes responsibility of data sent via email as part of the survey. Caveat in number 1.7 to make allowances for Subscri...
- View comment
- Craig Lima
- Created January 21, 2021 22:30
- 0 votes
Craig Lima commented, August 31, 2020 20:18
August 2020 edits: Addition of Explore Enterprise covering increased dashboard sharing capabilities Removal of the ban on Chat attachments (Support auth requirements now cover) Disambiguation that...
- View comment
- Craig Lima
- Edited August 31, 2020 20:29
- 0 votes
Craig Lima commented, July 13, 2020 13:53
July 13th, 202o addition: Disambiguation made regarding usage of SMS via the Service as opposed to native use of SMS for in-product 2FA. * For the avoidance of doubt, the data caveats related to eP...
- View comment
- Craig Lima
- Edited August 31, 2020 20:18
- 0 votes
Craig Lima created an article, June 15, 2020 19:29
The Zendesk Shared Responsibility Model
1. Policies and programs
2. Zendesk policies
The Zendesk Shared Responsibility Model Zendesk provides a highly configurable, rapidly scalable customer service platform to many of the world’s leading companies across a wide swath of industry s...
- Craig Lima
- Edited June 16, 2020 02:29
- 4 followers
- 0 comments
- 0 votes
Craig Lima commented, December 17, 2019 14:32
Edit for Dec 13th 2019 allows for Agent IP restrictions to be foregone where use case does not allow for such restrictions so long as MFA on Agent access is enforced. Edit for Dec 17th 2019 allows ...
- View comment
- Craig Lima
- Edited December 17, 2019 14:33
- 0 votes
Craig Lima commented, November 06, 2019 22:26
Nov 6th 2019 Article updated to reflect the change that subscribers may elect at their sole discretion to forgo or substitute any particular configuration so long as they assume the responsibility ...
- View comment
- Craig Lima
- Created November 06, 2019 22:26
- 0 votes
Craig Lima created an article, April 28, 2019 15:48
Data Hosting Locations for Your Zendesk Service Data
1. Policies and programs
2. Zendesk policies
In 2019, Zendesk transitioned to a fully AWS-deployed hosting model. AWS Regions where Zendesk hosts Subscriber Service Data We currently host Subscriber Service Data in the following AWS regions:...
- Craig Lima
- Edited February 19, 2021 14:52
- 11 followers
- 0 comments
- -1 votes
Craig Lima created an article, April 28, 2019 15:47
Security Configuration Requirements for HIPAA or HDS Enabled Accounts on Zendesk
1. Policies and programs
2. Zendesk policies
HIPAA Enabled Accounts: All capitalized terms used in this document shall have the meanings given to them in Zendesk's Business Associate Agreement ("BAA"). Zendesk and Subscriber have entered int...
- Craig Lima
- Edited February 14, 2021 19:36
- 29 followers
- 7 comments
- 0 votes
Craig Lima commented, March 06, 2019 19:41
March 6th, 2019: updated to include settings for Zendesk Explore
- View comment
- Craig Lima
- Created March 06, 2019 19:41
- 0 votes