Craig Lima
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Last activity
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Activity overview
Latest activity by Craig Lima-
Craig Lima commented,
July 9th 2021 edit: 1. Adds point 3. under Chat section for responsibilities around Agent Workspace usage.
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Craig Lima created an article,
Default Data Types Captured by the Services
Default Data Types Captured by the Services Here at Zendesk we care a lot about the types of data we put into any tool or service, and we know you are no different. You may need to understand wha...
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Craig Lima commented,
January 21st, 2021 Addition of number 1.11 disallows CSAT unless Subscriber assumes responsibility of data sent via email as part of the survey. Caveat in number 1.7 to make allowances for Subscri...
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Craig Lima commented,
August 2020 edits: Addition of Explore Enterprise covering increased dashboard sharing capabilities Removal of the ban on Chat attachments (Support auth requirements now cover) Disambiguation that...
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Craig Lima commented,
July 13th, 202o addition: Disambiguation made regarding usage of SMS via the Service as opposed to native use of SMS for in-product 2FA. * For the avoidance of doubt, the data caveats related to eP...
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Craig Lima created an article,
The Zendesk Shared Responsibility Model
The Zendesk Shared Responsibility Model Zendesk provides a highly configurable, rapidly scalable customer service platform to many of the world’s leading companies across a wide swath of industry s...
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Craig Lima commented,
Edit for Dec 13th 2019 allows for Agent IP restrictions to be foregone where use case does not allow for such restrictions so long as MFA on Agent access is enforced. Edit for Dec 17th 2019 allows ...
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Craig Lima commented,
Nov 6th 2019 Article updated to reflect the change that subscribers may elect at their sole discretion to forgo or substitute any particular configuration so long as they assume the responsibility ...
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Craig Lima created an article,
Data Hosting Locations for Your Zendesk Service Data
In 2019, Zendesk transitioned to a fully AWS-deployed hosting model. AWS Regions where Zendesk hosts Subscriber Service Data We currently host Subscriber Service Data in the following AWS regions:...
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Craig Lima created an article,
Security Configuration Requirements for HIPAA or HDS Enabled Accounts on Zendesk
HIPAA Enabled Accounts: All capitalized terms used in this document shall have the meanings given to them in Zendesk's Business Associate Agreement ("BAA"). Zendesk and Subscriber have entered int...