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Steven Guerrero

Joined Dec 02, 2024

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Last activity Feb 19, 2025

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Latest activity by Steven Guerrero

Steven Guerrero commented,

CommentSlack integration

Is it possible to create a ticket with certain fields populated or with a form selected knowing the form or field ID and using workflows or automations from Slack? Because I cannot see a way to select or add this information when creating a ticket by using the /create_ticket command.

View comment · Posted Feb 19, 2025 · Steven Guerrero

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Steven Guerrero commented,

CommentPerforming calculations

Is it possible to divide a value obtain from metrics with an int value? For example, I want to make the formula COUNT_D(Update_ID)/40, since I want an average of how many updates per working hour the agents did. But it is not working.

View comment · Posted Dec 02, 2024 · Steven Guerrero

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