Mark S.

1. Community
2. Feedback on Support
3. Add user by default on staff - can we change by default to end user?

Thanks for taking of this so quickly! 

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• Mark S.
• Created December 16, 2020 13:13
• 0 votes

1. Community
2. Feedback on Support
3. Add user by default on staff - can we change by default to end user?

I submitted a ticket on this today, not realizing this was already brought up, but today was the first we'd seen this change.  If a company or entity is adding more 'staff members' than 'end users'...

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• Mark S.
• Created December 14, 2020 21:03
• 2 votes

1. Support
2. ...
3. Tickets
4. Sharing tickets with other Support accounts

@Tori   We've had this same situation.  We and the other end of the share setup numeric ticket fields with the same name, so when we enter our ticket number, they see it on their end.  I believe th...

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• Mark S.
• Created March 10, 2017 13:31
• 0 votes

1. Support
2. ...
3. Tickets
4. How can I troubleshoot attachments issues?

We were just asked if there was a way to force attachments to be added to tickets in the order they were added to the inbound email.  The example given was screenshots taken in step-order to explai...

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• Mark S.
• Created February 18, 2016 13:13
• 0 votes