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Jeff Ramos

Joined Jul 31, 2024

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Last activity Aug 30, 2024

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ACTIVITY OVERVIEW

Latest activity by Jeff Ramos

Jeff Ramos commented,

CommentIntrodução ao Explore

Olá, tudo bem? Gostaria de criar um relatório que mostrasse o momento da primeira mensagem do solicitante (data e hora) e o momento em que o agente deu a primeira resposta (data e hora). Fiz alguns testes aqui mas não estou conseguindo, isos é possível?

View comment · Posted Aug 30, 2024 · Jeff Ramos

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Jeff Ramos commented,

CommentComo entender os dados de relatórios e análises

Hello everything is fine? Trying to create a metric and I'm not following it, I also don't know if it's possible. Can you help me?

I have some tickets that have an x ​​tag, and later receive a y tag. I would like to calculate the time (could be in days) that it took for the ticket to receive this new tag. It's possible?

View comment · Posted Jul 31, 2024 · Jeff Ramos

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