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Jeff Ramos
Joined Jul 31, 2024
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Last activity Aug 30, 2024
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Latest activity by Jeff Ramos
Jeff Ramos commented,
Olá, tudo bem? Gostaria de criar um relatório que mostrasse o momento da primeira mensagem do solicitante (data e hora) e o momento em que o agente deu a primeira resposta (data e hora). Fiz alguns testes aqui mas não estou conseguindo, isos é possível?
View comment · Posted Aug 30, 2024 · Jeff Ramos
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Jeff Ramos commented,
Hello everything is fine? Trying to create a metric and I'm not following it, I also don't know if it's possible. Can you help me?
I have some tickets that have an x tag, and later receive a y tag. I would like to calculate the time (could be in days) that it took for the ticket to receive this new tag. It's possible?
View comment · Posted Jul 31, 2024 · Jeff Ramos
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