Richard Dawson
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Activity overview
Latest activity by Richard Dawson-
Richard Dawson commented,
In our case the Organization is much more important than the Requester and having the ability for multi-select at the organization level enables us to add comments and other automation via Triggers...
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Richard Dawson commented,
We also used the same Form
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Richard Dawson commented,
Dave Tonks, We "kind of" did this by using the same subject on the incident tickets for a one off instance.
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Richard Dawson commented,
Similar symptoms but requester was getting the public reply and it stopped sometime after January 13,2019
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Richard Dawson commented,
On linked tickets we need the ability to attach a document for the final Public comment on the incident tickets. While the T [text] icon is visible the paperclip is not when we are selecting multip...
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Richard Dawson commented,
We are not as concerned with End User/Requester and have tickets that were opened and commented by a Requester/End User that is now still active but is no longer our customers vendor. Due this we h...
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Richard Dawson commented,
We have two stages for our ticketing within the same brand. Service Turn up On going support Can we have two distinct CSAT ratings? We have a means of distinguishing via different ticket Forms or...