Richard Dawson
-
Total activity36
-
Last activity
-
Member since
-
Following0 users
-
Followed by0 users
-
Votes5
-
Subscriptions21
Activity overview
Latest activity by Richard Dawson-
Richard Dawson commented,
Bart, Tagging to Jonathan's reply. Here is how we do it in our instance: We created a Ticket Field field to allow us, among other things, trigger on how the tickets are generated using a drop dow...
-
Richard Dawson commented,
Has there been resolution to Craig Bailey's concern? We are still using insights, I see little value if Org reporting is not part of Explorer. As he points out, not all our customers have had a tic...
-
Richard Dawson commented,
None of the links function in Chrome or FireFox
-
Richard Dawson commented,
In our case the Organization is much more important than the Requester and having the ability for multi-select at the organization level enables us to add comments and other automation via Triggers...
-
Richard Dawson commented,
We also used the same Form
-
Richard Dawson commented,
Dave Tonks, We "kind of" did this by using the same subject on the incident tickets for a one off instance.
-
Richard Dawson commented,
Similar symptoms but requester was getting the public reply and it stopped sometime after January 13,2019
-
Richard Dawson commented,
On linked tickets we need the ability to attach a document for the final Public comment on the incident tickets. While the T [text] icon is visible the paperclip is not when we are selecting multip...
-
Richard Dawson commented,
We are not as concerned with End User/Requester and have tickets that were opened and commented by a Requester/End User that is now still active but is no longer our customers vendor. Due this we h...
-
Richard Dawson commented,
We have two stages for our ticketing within the same brand. Service Turn up On going support Can we have two distinct CSAT ratings? We have a means of distinguishing via different ticket Forms or...