Richard Dawson

Total activity 27
Last activity September 12, 2019 20:50
Member since August 20, 2014 19:47

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Activity overview

Latest activity by Richard Dawson

Richard Dawson commented, September 12, 2019 20:50
We also used the same Form
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- Richard Dawson
- Created September 12, 2019 20:50
- 1 vote
Richard Dawson commented, September 12, 2019 20:32
Dave Tonks, We "kind of" did this by using the same subject on the incident tickets for a one off instance.
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- Richard Dawson
- Created September 12, 2019 20:32
- 2 votes
Richard Dawson commented, April 30, 2019 20:35
Similar symptoms but requester was getting the public reply and it stopped sometime after January 13,2019
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- Richard Dawson
- Created April 30, 2019 20:35
- 0 votes
Richard Dawson commented, February 04, 2019 20:10
On linked tickets we need the ability to attach a document for the final Public comment on the incident tickets. While the T [text] icon is visible the paperclip is not when we are selecting multip...
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- Richard Dawson
- Created February 04, 2019 20:10
- 0 votes
Richard Dawson commented, September 05, 2018 18:14
We are not as concerned with End User/Requester and have tickets that were opened and commented by a Requester/End User that is now still active but is no longer our customers vendor. Due this we h...
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- Richard Dawson
- Created September 05, 2018 18:14
- 0 votes
Richard Dawson commented, July 19, 2018 13:27
We have two stages for our ticketing within the same brand. Service Turn up On going support Can we have two distinct CSAT ratings? We have a means of distinguishing via different ticket Forms or...
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- Richard Dawson
- Created July 19, 2018 13:27
- 0 votes