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Richard Dawson

  • Total activity 24
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Latest activity by Richard Dawson
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    Richard Dawson commented,

    Similar symptoms but requester was getting the public reply and it stopped sometime after January 13,2019

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    Richard Dawson commented,

    On linked tickets we need the ability to attach a document for the final Public comment on the incident tickets. While the T [text] icon is visible the paperclip is not when we are selecting multip...

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    Richard Dawson commented,

    We are not as concerned with End User/Requester and have tickets that were opened and commented by a Requester/End User that is now still active but is no longer our customers vendor. Due this we h...

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    Richard Dawson commented,

    We have two stages for our ticketing within the same brand. Service Turn up On going support Can we have two distinct CSAT ratings? We have a means of distinguishing via different ticket Forms or...