Malik Shams

If your Flowbuilder isn’t transferring form answers to the ticket for the agent, here are some steps you can take to troubleshoot:

1. Form Field Mapping: Ensure that each form field is correctly linked to the corresponding ticket field. Incorrect mapping can prevent data from being transferred.
2. Field Permissions: Check that the ticket fields are set to be editable by users. If they aren’t, the form data might not be saved.
3. Flowbuilder Configuration: Review the Flowbuilder settings to confirm that form responses are configured to be included in the ticket. There might be a specific setting that needs to be enabled.
4. Custom Fields: If you’re using custom fields, make sure they are properly set up and accessible to the Flowbuilder.
5. Update and Sync: Sometimes, updating the Flowbuilder or syncing it with your ticketing system can resolve the issue.