Tom Ronen
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Activity overview
Latest activity by Tom Ronen-
Tom Ronen commented,
Hey! We are going through a re-branding process and will need to maintain two-brands for a short period of time. Can I duplicate my current knowledge-base and just change the brand hosting and design?
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Tom Ronen commented,
Thanks a lot for this Amy. I think I will use this one: SELECT IFNULL((SELECT # Tickets WHERE Ticket Tag IN (tag1, tag2, tag3, tag4)),0) I need a report of tickets created (monthly breakdown) tha...
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Tom Ronen commented,
Hi Amy, How would you structure a metric that should exclude a number of tags? I have a bunch of ticket tags that I want to exclude from reports on first reply time and also tickets created. This i...
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Tom Ronen commented,
Hi Joseph, Thanks a lot for your response. Attached is a pic of the calls breakdown over the last 7 days. What I basically want to know is: How many calls came in, how many answered, how many wer...
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Tom Ronen created a post,
Zendesk Talk Insights
Hi Guys, I'm using the pre-made #inbound calls,#missed calls, #accepted calls. For some reason the number of missed calls is in some cases higher than the inbound-calls. Moreover I think it would...