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Tom Ronen

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Latest activity by Tom Ronen
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    Tom Ronen commented,

    Hey! We are going through a re-branding process and will need to maintain two-brands for a short period of time. Can I duplicate my current knowledge-base and just change the brand hosting and design?

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    Tom Ronen commented,

    Thanks a lot for this Amy. I think I will use this one: SELECT IFNULL((SELECT # Tickets WHERE Ticket Tag IN (tag1, tag2, tag3, tag4)),0) I need a report of tickets created (monthly breakdown) tha...

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    Tom Ronen commented,

    Hi Amy, How would you structure a metric that should exclude a number of tags? I have a bunch of ticket tags that I want to exclude from reports on first reply time and also tickets created. This i...

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    Tom Ronen commented,

    Hi Joseph,   Thanks a lot for your response. Attached is a pic of the calls breakdown over the last 7 days. What I basically want to know is: How many calls came in, how many answered, how many wer...

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    Tom Ronen created a post,

    Zendesk Talk Insights

    Hi Guys,   I'm using the pre-made #inbound calls,#missed calls, #accepted calls. For some reason the number of missed calls is in some cases higher than the inbound-calls. Moreover I think it would...