Eric
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Votes on activity by Eric-
It doesn't do that for us. It creates a new user as username +1234567890 even though there is already a user with # 123-456-7890. We tried taking the hyphens off the users phone # but still creates...
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We are just starting to have our agents use MFA. I don't see any options for an admin to disable MFA for a user having an issue logging in. So recovery codes being the only option I see, must be fo...
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I created a view for closed tickets. That lists what I need but there's no check boxes to select and delete more than one at a time. Also the only condition in the view is status=closed. I click th...
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Just to be clear. Do public comments on the problem ticket also get sent to the requesters of the linked tickets?
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I tried to make a view and looked through insights but didn't see how to do that. I can't find an option for status "deleted". Can you elaborate? Thanks,
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I think I have seen these screens before but I cannot find them. ?
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I was able to move users with email domain listed on 1st org to a 2nd org with no email domain listed. But I was not able to remove users with that email domain from 1st org (so they would not be i...
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We are a very unique case. An online school. We service the state of ND and the world. Our teachers share the same email domain with the rest of the teachers in the state. So whenever we get a new ...
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Ok got it. It's been awhile. Looks like it's not possible to view the contents of the deleted tickets which was what I was looking for. Thanks,
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We are currently using markdown like ** for bold. I don't see a check box for enable modern templates under channels, email, templates. But I noticed in your link that he was only using one # at th...