Eric

1. Community
2. Talk Q&A
3. Talk Texting feature

It doesn't do that for us. It creates a new user as username +1234567890 even though there is already a user with # 123-456-7890. We tried taking the hyphens off the users phone # but still creates...

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• Eric
• Edited September 24, 2018 21:26
• 1 vote

1. Community
2. Support Q&A
3. New Support Staff unable to view unassigned tickets

We added a new agent and new agent was not able to see unassigned tickets. The above comments did not help for me. By comparing profile settings with another agent I discovered the new agent Access...

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• Eric
• Created May 20, 2021 13:16
• 0 votes

1. Admin Center
2. ...
3. Managing global security and user access
4. Managing 2-factor authentication

We are just starting to have our agents use MFA. I don't see any options for an admin to disable MFA for a user having an issue logging in. So recovery codes being the only option I see, must be fo...

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• Eric
• Edited June 10, 2020 21:13
• 0 votes

1. Community
2. Support Q&A
3. Scrubbing old data

I created a view for closed tickets. That lists what I need but there's no check boxes to select and delete more than one at a time. Also the only condition in the view is status=closed. I click th...

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• Eric
• Created January 03, 2019 17:15
• 0 votes

1. Support
2. ...
3. Agent guide for Support
4. Working with problem and incident tickets

Just to be clear. Do public comments on the problem ticket also get sent to the requesters of the linked tickets?

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• Eric
• Created October 17, 2016 20:10
• 0 votes

1. Community
2. Support Q&A
3. View deleted tickets

I tried to make a view and looked through insights but didn't see how to do that. I can't find an option for status "deleted". Can you elaborate? Thanks,

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• Eric
• Created March 24, 2016 18:53
• 0 votes

1. Community
2. Support Q&A
3. View deleted tickets

I think I have seen these screens before but I cannot find them. ?

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• Eric
• Created March 24, 2016 19:30
• 0 votes

1. Community
2. Support Q&A
3. Organizations and email domains

I was able to move users with email domain listed on 1st org to a 2nd org with no email domain listed. But I was not able to remove users with that email domain from 1st org (so they would not be i...

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• Eric
• Edited February 10, 2016 22:33
• 0 votes

1. Community
2. Support Q&A
3. Organizations and email domains

We are a very unique case. An online school. We service the state of ND and the world. Our teachers share the same email domain with the rest of the teachers in the state. So whenever we get a new ...

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• Eric
• Created February 03, 2016 22:30
• 0 votes

1. Community
2. Support Q&A
3. View deleted tickets

Ok got it. It's been awhile. Looks like it's not possible to view the contents of the deleted tickets which was what I was looking for. Thanks,

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• Eric
• Edited March 24, 2016 20:07
• 0 votes