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Eric

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Recent activity by Eric Recent activity Votes
  • Reporting question

    Answered

    Is this possible with search, advanced search, insights or the new explore features? Search for all tickets related to a certain subject (using keyword or tags) and calculate average resolve time? ...

  • Scrubbing old data

    I doubt this is possible but have to ask. We are a school and best practice is to delete student data over 5 years old. Is there a way to do this ourselves or from Zendesk headquarters and possibly...

  • Search for repeat customers?

    I have gone through the Search Users page and didn't see a way to do this. Is it possible to search for users with more than 1 ticket or just 1 ticket? Is it possible generate a list to chart users...

  • How can I search for a ticket knowing nothing but its "incident #00000" ?

    Answered

    How can I search for a ticket knowing nothing but its "incident #00000" ?

  • Talk Texting feature

    Is there a way to automatically set a tickets requester to an existing user with the same phone number? 

  • Talk, text change ticket source?

    Answered

    With the Talk, texting feature. If a ticket comes in through email can the source be changed to texting replies?

  • Trigger to unassign a ticket?

    Answered

    We have an online form that uses API to email and create a ticket. From what I understand these tickets have to be created by an agent account and then assigned to that agent. The problem is when t...

  • View deleted tickets

    Completed

    There are several OLD threads about recovering or viewing deleted tickets.  If at the very least we could VIEW deleted tickets we could see what was deleted by accident and re create it.

  • Organizations and email domains

    On the plus plan. Would like to add a 2nd Org to our Zendesk. The users I want to add to it have the same email domain as the 1st Org. Will it be possible to add them to the 2nd Org and out of the ...

  • Font size in ticket comments

    Answered

    I have seen in one of our agents tickets that we can change the font size in a ticket comment but he didn't remember how to do it and he is not here so we can remember what ticket it was to go look...