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Tim Cambra

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Activity overview

Latest activity by Tim Cambra
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    Tim Cambra commented,

    1. Support
    2. ...
    3. Reporting
    4. Defining and using SLA policies

    Thanks Craig for the explanation. Thats too bad it works like that.

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    Tim Cambra commented,

    1. Support
    2. ...
    3. Reporting
    4. Defining and using SLA policies

    Have a question. We are running into a issue where a couple of our SLA's are voiding each other out based on the order the SLA is set under the configuration and i dont know why. Basically i have 2...

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    Tim Cambra commented,

    1. Community
    2. Feedback on Gather
    3. 'Community' Forum Moderators

    ok its been 8 months whats been done in regards to this? I dont think its right to charge a extra Agent license fee just to moderate something. 

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    Tim Cambra commented,

    1. Guide
    2. ...
    3. Working with Answer Bot
    4. Answer Bot resources

    We noticed that in our trigger the # commands arnt working. We had "(#{{ticket.id}})" but its not actually linking the end user to the ticket in zendesk as it used to. We had to use a full URL for ...

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