Tim Cambra
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Latest activity by Tim Cambra-
Tim Cambra commented,
Thanks Craig for the explanation. Thats too bad it works like that.
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Tim Cambra commented,
Have a question. We are running into a issue where a couple of our SLA's are voiding each other out based on the order the SLA is set under the configuration and i dont know why. Basically i have 2...
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Tim Cambra commented,
ok its been 8 months whats been done in regards to this? I dont think its right to charge a extra Agent license fee just to moderate something.
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Tim Cambra commented,
We noticed that in our trigger the # commands arnt working. We had "(#{{ticket.id}})" but its not actually linking the end user to the ticket in zendesk as it used to. We had to use a full URL for ...