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Lucy Lopez's Avatar

Lucy Lopez

Joined Nov 27, 2024

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Last activity Dec 11, 2024

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ACTIVITY OVERVIEW

Latest activity by Lucy Lopez

Lucy Lopez commented,

CommentExtending Zendesk

Hello, we use Email Targets and the announcement says that these don't need to be converted. Can you confirm whether or not this is correct?

View comment · Posted Dec 11, 2024 · Lucy Lopez

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Lucy Lopez commented,

Community comment Feedback - Ticketing system (Support)

Hello!
Is there a chance to know if by reaching certain amount of macro usage, if the agent uses the macro when the limit has been reached, then the actions of the macro do not trigger? For example agent uses a macro that adds a tag but from days to know it stopped working and even though the macro is being added in the ticket event, the tag is not added.

View comment · Posted Nov 27, 2024 · Lucy Lopez

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