Jason Brown
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Recent activity by Jason Brown-
In Explore, if there a way to create a report that has the following Attribute and Metric? Ticket Problem ID First Ticket Created Timestamp We are trying to create a report where we can see when...
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Hello, Team is working on migrating our existing reports from Insights to Explore. We have a large number of custom metrics created, which are sorted in insights with a folder structure. It appear...
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The above states that a user will be created when "one of your users replies to a ticket or creates a ticket and CCs another email address, Support creates a new user for that email identity if one...
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I am trying to set up SLA's and I am running into an issue. A lot of my organization tickets are submitted by light agents. I found that SLA Policies are not being applied when a ticket is re-opene...
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Hello, I am trying to combine fields where sometimes one is null, is there any way to detect if its null and if so, replace it with a different value so that the result is not "Null"?
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Hello, We are currently looking for a way to combine these two metrics, so that we can understand how long a ticket is in the Open status for each ticket group. We have run into an issue in that we...
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Hi Amy, Thanks for the insight here. I had one other question, is it possible to make a metric that counts the number of times a field was updated when another field was set to a particular setting...
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Is is possible to get the sum of time for at ticket for when a custom field was set to a value in particular? For instance: SELECT SUM(IFNULL([Numeric Field] New value, 0) - IFNULL([Numeric Fiel...