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Marta Vittoria Cornali

Joined Nov 21, 2024

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Last activity Dec 20, 2024

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ACTIVITY OVERVIEW

Latest activity by Marta Vittoria Cornali

Marta Vittoria Cornali commented,

CommentIntegrating Sunshine Conversations with AI agents - Advanced

How does the overwrite tag action work?

View comment · Posted Dec 20, 2024 · Marta Vittoria Cornali

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Marta Vittoria Cornali commented,

CommentCustomizing AI agents - Advanced

Hi,

When the bot creates a ticket on Zendesk during OOO, does it affect the FRT if it stays to “New”, meaning that no agents pick it up yet?

 

TIA,

Marta

View comment · Posted Dec 02, 2024 · Marta Vittoria Cornali

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