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Marta Vittoria Cornali
Joined Nov 21, 2024
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Last activity Dec 20, 2024
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Latest activity by Marta Vittoria Cornali
Marta Vittoria Cornali commented,
CommentIntegrating Sunshine Conversations with AI agents - Advanced
How does the overwrite tag action work?
View comment · Posted Dec 20, 2024 · Marta Vittoria Cornali
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Marta Vittoria Cornali commented,
CommentCustomizing AI agents - Advanced
Hi,
When the bot creates a ticket on Zendesk during OOO, does it affect the FRT if it stays to “New”, meaning that no agents pick it up yet?
TIA,
Marta
View comment · Posted Dec 02, 2024 · Marta Vittoria Cornali
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