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Carole Larsen

Joined Aug 07, 2024

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Last activity Aug 07, 2024

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ACTIVITY OVERVIEW

Latest activity by Carole Larsen

Carole Larsen commented,

Community comment Developer - Zendesk SDKs

Yes, it is possible to automatically identify a user's country location when they interact with a web widget or mobile SDK. You can use the built-in JavaScript navigator.geolocation API to access the user's location, provided they grant permission. This allows you to retrieve their latitude and longitude, which can then be used to determine their country.

 

To identify returning customers without requiring them to fill in their details each time, you can implement a session or cookie-based system. When a user logs in or interacts with your system, store their unique identifier in a cookie. On subsequent visits, check for this cookie to automatically retrieve their profile information, including their name and location, enhancing user experience by pre-filling their details.

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View comment · Posted Aug 07, 2024 · Carole Larsen

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Carole Larsen commented,

Community comment Developer - Zendesk SDKs

Yes, it is possible to automatically identify a user's country location when they interact with a web widget or mobile SDK. You can use the built-in JavaScript navigator.geolocation API to access the user's location, provided they grant permission. This allows you to retrieve their latitude and longitude, which can then be used to determine their country. 

 

To identify returning customers without requiring them to fill in their details each time, you can implement a session or cookie-based system. When a user logs in or interacts with your system, store their unique identifier in a cookie. On subsequent visits, check for this cookie to automatically retrieve their profile information, including their name and location, enhancing user experience by pre-filling their details.

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View comment · Posted Aug 07, 2024 · Carole Larsen

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