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Lea Baun
Joined Aug 07, 2024
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Last activity Jan 21, 2025
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Latest activity by Lea Baun
Lea Baun created a post,
Post Q&A - Reporting and analytics
I would like to hear, if any of you have an idea to making a report that shows the following:
1. A ticket comes in and gets assigned to an agent. The agent either solves it after x amount of time, or when it gets reassigns it to another or solved.
Is it possible, to get a report that shows the amount of time the ticket has been assigned to each agent?
Posted Oct 30, 2024 · Lea Baun
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