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Virginia Goggins

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Activity overview

Latest activity by Virginia Goggins
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    Virginia Goggins commented,

    HOW TO GET BACK YOUR DEFAULT SORT!!! For those like me that ran into problems with removing a sort so that it would go back to the original order, here's what someone at Zendesk found out for me (a...

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    Virginia Goggins commented,

    Retraction of previous statement!  We have 3 Zendesk instances, all Enterprise.  The newest one, created in 2021, gives me the option to create more than one Sandbox, BUT only after I had removed t...

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    Virginia Goggins commented,

    @Sally - Thanks for the updated information.  When we created our sandbox account back in February there was no way to get the "Create Sandbox" button other than deleting our original sandbox and s...

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    Virginia Goggins commented,

    I also forgot to mention that your sandbox will disappear if you don't use it within a certain amount of time, so if you use it twice a year for training or testing, all the work you've done to get...

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    Virginia Goggins commented,

    Having just used this for the first time, there are a number of things that I think are important to know -  1.  Before you use this you must delete any existing sandbox.  This is a huge leap of fa...

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    Virginia Goggins created a post,

    Formatting Comments

    I am trying to show a lot of custom information in a private comment because it's easier to read than looking through all of the custom fields.  I'd like to format it using tabs or a table array so...

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    Virginia Goggins commented,

    Thanks Jonathan and Katie.  I still have some questions, so let me explain what we're trying to do.  In each state there are a group of Light Agents that handle questions unique to that state.  Whe...

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    Virginia Goggins commented,

    I'm trying to capture the name of the light agent who's working on a ticket in a custom field, but I can't find a way to use a trigger to enter the name into a text field.  I can capture it in an i...

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    Virginia Goggins commented,

    We have reports with multiple tabs that we want to email each day as a pdf.  The problem is that the pdf only shows information from one of the tabs.  Is there a way to show all of the pages on the...

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    Virginia Goggins commented,

    The original app required custom code added to document_head.hbs for end-user conditional fields.  Should this code now be removed?