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Robert vanH

Joined Aug 08, 2024

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Last activity Aug 16, 2024

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Latest activity by Robert vanH

Robert vanH commented,

CommentTriggers and automations

Does the condition for comment text work on messaging channels yet? I do not see an exclusion on it at https://support.zendesk.com/hc/en-us/articles/4408893545882-Ticket-trigger-conditions-and-actions-reference

 

I have followed the suggestions at https://support.zendesk.com/hc/en-us/community/posts/5138422439706-Trigger-comment-text-does-not-work-with-messaging but it does not help.

 

I need a trigger to fire when a specific word is used through the Instagram Direct channel. All conditions of the trigger manage to fire it, until I add the ‘Comment text’ condition. Please advise.

View comment · Posted Aug 16, 2024 · Robert vanH

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Robert vanH commented,

CommentTicket automation and collaboration

I cannot find an option to enable/disable Intelligent Triage for specific brands, is this possible? We'd like to test the features on brand A without rolling it out to brand B, but as of right now brand B's ticket tags are also flooded with the intelligence tags. Thanks.

View comment · Posted Aug 08, 2024 · Robert vanH

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