Recent searches
No recent searches

Robert vanH
Joined Aug 08, 2024
·
Last activity Aug 16, 2024
Following
0
Followers
0
Total activity
6
Votes
2
Subscriptions
2
ACTIVITY OVERVIEW
BADGES
ARTICLES
POSTS
COMMUNITY COMMENTS
ARTICLE COMMENTS
ACTIVITY OVERVIEW
Latest activity by Robert vanH
Robert vanH commented,
Does the condition for comment text work on messaging channels yet? I do not see an exclusion on it at https://support.zendesk.com/hc/en-us/articles/4408893545882-Ticket-trigger-conditions-and-actions-reference
I have followed the suggestions at https://support.zendesk.com/hc/en-us/community/posts/5138422439706-Trigger-comment-text-does-not-work-with-messaging but it does not help.
I need a trigger to fire when a specific word is used through the Instagram Direct channel. All conditions of the trigger manage to fire it, until I add the ‘Comment text’ condition. Please advise.
View comment · Posted Aug 16, 2024 · Robert vanH
0
Followers
0
Votes
0
Comments
Robert vanH commented,
I cannot find an option to enable/disable Intelligent Triage for specific brands, is this possible? We'd like to test the features on brand A without rolling it out to brand B, but as of right now brand B's ticket tags are also flooded with the intelligence tags. Thanks.
View comment · Posted Aug 08, 2024 · Robert vanH
0
Followers
0
Votes
0
Comments