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TJ Brown

Joined Sep 12, 2024

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Last activity Sep 19, 2024

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ACTIVITY OVERVIEW

Latest activity by TJ Brown

TJ Brown commented,

Community comment Feedback - Reporting and analytics (Explore)

I posted this elsewhere, but posting here as well:

 

+1 on this. I'm a prospective buyer who's currently demo'ing out Zendesk, and to me it seems like table stakes to have the ability to list out your known bugs (Problems) and at a glance, understand how many linked Incidents there are for each bug. I know you can do this by Problem ID, but that gives me no information at a glance because I don't know what bug a Problem ID corresponds to.

 

This may be a deal-breaker for us – we were really excited about switching to you guys.

View comment · Posted Sep 19, 2024 · TJ Brown

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TJ Brown commented,

Community comment Feedback - Reporting and analytics (Explore)

+1 on this. I'm a prospective buyer who's currently demo'ing out Zendesk, and to me it seems like table stakes to have the ability to list out your known bugs (Problems) and at a glance, understand how many linked Incidents there are for each bug. I know you can do this by Problem ID, but that gives me no information at a glance because I don't know what bug a Problem ID corresponds to.

 

This may be a deal-breaker for us – we were really excited about switching to you guys.

View comment · Posted Sep 12, 2024 · TJ Brown

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