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Feride
Joined Jan 03, 2025
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Last activity Jan 16, 2025
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Latest activity by Feride
Feride commented,
Dieses Ticket kann gerne gelöst werden, da es im Ticket 13235049 aufgenommen wurde. Ich kann es leider nicht selbst lösen, da kein AGent zugewiesen ist.
View comment · Posted Jan 16, 2025 · Feride
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Feride commented,
Hi Ramin , I have the same problem as Claire only in relation to tickets in support. We are currently using the CSAT after resolving a ticket. The feedback is automatically stored in the ticket, regardless of whether it is good or bad. All of our agents (~ 35 agents) can view the tickets. A restriction in the roles is not desired. We have a problem here, especially with bad ratings, if all agents can view the feedback. Is there any other way (apart from the nicereply app) to hide the CSAT feedback on tickets and, if necessary, only make it visible to certain roles, such as managers?
View comment · Edited Jan 03, 2025 · Feride
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