Carly Britton
- Total activity 62
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Activity overview
Latest activity by Carly Britton-
Carly Britton commented,
Has this issue still not been resolved? Surely it is a quick code change on Zendesk's part. It just needs to mirror what the agents see. I am having complaints from a lot of clients about this, it ...
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Carly Britton commented,
Thanks so much Graeme, thats spot on :D
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Carly Britton created a post,
Leaderboard style SLA %Achieved by Agents
AnsweredHi, I hope someone can help me with this one and point me in the right direction. I am trying to create a Leaderboard style report to show which agents (by name) have the highest percentage of SLA ...
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Carly Britton commented,
With a little bit more searching around the community I have found this in GoodData.
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Carly Britton created a post,
Insights - My dashboard scheduled emails
Hi, I have some scheduled report emails set up for my dashboard in Insights. I want to review these emails and make some changes to who receives them. When I go to my dashboard I can see how to cre...
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Carly Britton created a post,
Reporting with SLA
Hi, I hope someone can help. I am trying to create an Insights report that will show me the initial response times for a particular organisation. I have created SLAs within Zendesk and I want t...
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Carly Britton commented,
Hi Jessie, thats great thanks. It did update by the next day. :)
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Carly Britton created a post,
Insights report update time
AnsweredYesterday I created an Insights report based on a particular tag. Today I added that tag to some other tickets but those tickets are not appearing in the report as expected. How long does it take f...
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Carly Britton created a post,
Trigger: assign ticket from email address
AnsweredI want to create a trigger to assign a ticket to a agent group when the ticket comes from one particular email address. I know I can do this from an organisation but cant work out how to do this fr...
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Carly Britton created a post,
How can I change the order of reporting data?
AnsweredHi, I have created an Insights report and within the report I am showing what status the ticket is in. All of the closed tickets are at the top of the report and all other status' are at the bottom...