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Carly Britton

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Activity overview

Latest activity by Carly Britton
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    Carly Britton commented,

    1. Community
    2. Feedback on Guide
    3. Allow control of the order of comments for end users

    Has this issue still not been resolved? Surely it is a quick code change on Zendesk's part. It just needs to mirror what the agents see. I am having complaints from a lot of clients about this, it ...

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    Carly Britton commented,

    1. Community
    2. Insights Q&A
    3. Leaderboard style SLA %Achieved by Agents

    Thanks so much Graeme, thats spot on :D

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    Carly Britton created a post,

    Leaderboard style SLA %Achieved by Agents

    Answered
    1. Community
    2. Insights Q&A

    Hi, I hope someone can help me with this one and point me in the right direction. I am trying to create a Leaderboard style report to show which agents (by name) have the highest percentage of SLA ...

    • Carly Britton
    • Created
    • 2 followers
    • 2 comments
    • 1 vote
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    Carly Britton commented,

    1. Community
    2. Insights Q&A
    3. Insights - My dashboard scheduled emails

    With a little bit more searching around the community I have found this in GoodData.

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    Carly Britton created a post,

    Insights - My dashboard scheduled emails

    1. Community
    2. Insights Q&A

    Hi, I have some scheduled report emails set up for my dashboard in Insights. I want to review these emails and make some changes to who receives them. When I go to my dashboard I can see how to cre...

    • Carly Britton
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    • 5 followers
    • 6 comments
    • 1 vote
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    Carly Britton created a post,

    Reporting with SLA

    1. Community
    2. Insights Q&A

    Hi, I hope someone can help.   I am trying to create an Insights report that will show me the initial response times for a particular organisation.   I have created SLAs within Zendesk and I want t...

    • Carly Britton
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    • 2 followers
    • 1 comment
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    Carly Britton commented,

    1. Community
    2. Insights Q&A
    3. Insights report update time

    Hi Jessie, thats great thanks. It did update by the next day. :)

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    Carly Britton created a post,

    Insights report update time

    Answered
    1. Community
    2. Insights Q&A

    Yesterday I created an Insights report based on a particular tag. Today I added that tag to some other tickets but those tickets are not appearing in the report as expected. How long does it take f...

    • Carly Britton
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    • 2 followers
    • 3 comments
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    Carly Britton created a post,

    Trigger: assign ticket from email address

    Answered
    1. Community
    2. Support Q&A

    I want to create a trigger to assign a ticket to a agent group when the ticket comes from one particular email address. I know I can do this from an organisation but cant work out how to do this fr...

    • Carly Britton
    • Created
    • 3 followers
    • 5 comments
    • 1 vote
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    Carly Britton created a post,

    How can I change the order of reporting data?

    Answered
    1. Community
    2. Support Q&A

    Hi, I have created an Insights report and within the report I am showing what status the ticket is in. All of the closed tickets are at the top of the report and all other status' are at the bottom...

    • Carly Britton
    • Created
    • 2 followers
    • 3 comments
    • 0 votes